Luxury Bar Receptionist

3 weeks ago


London, Greater London, United Kingdom The Ritz London Full time

The Ritz London: A Premier Luxury Hotel

We are seeking a highly skilled and experienced Receptionist to join our team at The Ritz London within the Rivoli Bar & Lounge. As a Receptionist, you will be responsible for providing exceptional customer service, managing reservations, and maintaining a high level of product knowledge in drinks and spirits.

Key Responsibilities:

  • Provide warm and friendly meeting and greeting service to guests
  • Take reservations for the Rivoli Bar and maintain accurate records
  • Be fully conversant with all menus within the Rivoli Bar and knowledgeable of all other Food & Beverage and Hotel Outlets
  • Cover a section of the floor in the gallery

Requirements:

  • Luxury hotel bar or luxury bar experience is essential
  • Good administrative skills
  • General product knowledge in drinks and spirits
  • Excellent customer service skills
  • Possess the ability to work under pressure and have strong organisational skills
  • Great command of the English language, both spoken and written
  • Display a polite and professional attitude to internal and external guests

Benefits:

  • Highly competitive salary within the luxury London Hotel sector
  • Instant reward and recognition scheme
  • 28 holidays (including bank holidays)
  • Learning & Development opportunities
  • Employee discount scheme for Ritz goods and external providers
  • Free laundry service for tailored uniform
  • Complimentary meals on duty
  • Social events and activities
  • Season ticket loan
  • CODE Hospitality App
  • Wellness treatments: massage, chiropody and more
  • Pension scheme
  • Employee mental health assistance helpline
  • Employee Introductory Scheme (£600)
  • Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.


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