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Technology Applications Administrator
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Second-Line Support and Technology Applications Administrator. In this role, you will be responsible for providing second-line support for our technology applications and processes, ensuring smooth and efficient operations.
Key Responsibilities:
- Application Support & Administration: Provide second-line support for our technology applications and processes, ensuring smooth and efficient operations.
- Implementation & Upgrades: Collaborate with the Technology Solutions Manager to implement new applications, upgrade existing systems, and manage significant changes.
- Development & Testing: Assist in developing and testing new applications, ensuring they meet our high standards and work seamlessly with existing systems.
- Operational Handover: Support the transition of new applications to the service desk team, ensuring they are fully prepared for operational support.
- Additional Responsibilities: Process & procedure implementation, management of knowledge base, user accounts, incidents, and suppliers.
Requirements:
- Customer Service Orientation: A customer-service-oriented individual with a keen interest in technology and a knack for improving business processes.
- Technical Skills: Experience working in an IT team or as a business partner, with strong problem-solving skills for system or process challenges.
- Methodical Approach: A methodical and structured approach with excellent attention to detail.
- Adaptability: Be adaptable and able to balance competing priorities with a collaborative mindset eager to learn and share knowledge.
- Independence: Be able to work independently and resolve issues beyond the service desk's scope.
Desirable Experience:
- CRM Systems: Experience with CRM systems, process and documentation management.
- Payroll Systems: Experience with payroll systems, process mapping.
- Technical Skills: Experience with HTML and API.
About Gattaca:
Gattaca is a leading provider of talent solutions, helping clients across the world grow by solving their biggest talent challenges. We aim to deliver a service that is so trusted that our clients, candidates, colleagues, and suppliers recommend us without hesitation. Our values are the backbone of everything we do: Trust, Professionalism, Ambition, and FUN. We are committed to promoting diversity, inclusion, and accessibility, and welcome applications from all backgrounds.
Next Steps:
Upload your CV and if we think there is a match, a member of our Talent Hub will be in touch. Our recruitment process will include a combination of telephone, video, and face-to-face interviews for you to showcase your talents and potential.
