GDPR Policy Analyst

1 week ago

Leicester, Leicester, United Kingdom Centrica Full time

Job Summary

Centrica is seeking a skilled GDPR Policy Analyst to join our team in British Gas Business. As a key member of the BGB Customer Response Team, you will support the GDPR Policy Lead in delivering against customer data privacy needs.

Key Responsibilities

  • Manage data subject rights requests, promptly and within statutory time frames.
  • Manage legal data disclosure requests in line with legal requirements and Centrica policy.
  • Support the business in dealing with customer and employee complaints relating to data privacy.
  • Support the business and the Data Privacy Officer in managing data privacy breaches and complaints from the Information Commissioner's Office.
  • Provide good quality and timely advice to the business on data privacy matters.
  • Support delivery of reports on DSARs and data breaches.
  • Ensure we are on track against and can report against key performance indicators for the team. Responsible for updating the logs on an ongoing basis and tracking and delivering the KPIs monthly.

Requirements

  • A good understanding of GDPR, Data Privacy and Data Protection regulations and customer privacy rights, support and further guidance will be provided in role.
  • Good understanding of MS Excel, Outlook.
  • Detail orientated individual to ensure thorough and compliant deliveries on customer requirements.
  • Good attention to detail and quality focus.
  • Good communication skills both written and verbally.
  • Excellent knowledge of internal systems and processes including experience with SAP CRM, SAP ISU, Verint (call recordings), AWS Connect and Ensek.
  • Self-starting, ability to work on individual projects as well as part of a team.
  • Proactive thinker, solution orientated.
  • Understanding of the concepts of DPA, PECR and GDPR and how this relates to day-to-day operations.

Competencies

  • Connective mind set, evident through collaboration with internal and external stakeholders.
  • Ability to effectively communicate information and knowledge throughout all areas of the organisation.
  • Strong attention to detail.
  • Desire to continually improve processes.
  • Ability to prioritise deliverables and plan accordingly.
  • Ability to respond to sudden business change.
  • Makes informed decisions utilising available insight and data.

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