Operational Excellence Lead
6 days ago
TEKsystems is seeking a highly skilled Senior Business Change Manager to drive transformational initiatives for a leading wealth management client.
Key Responsibilities:
- Collaborate with senior stakeholders, board-level representatives, and delivery teams to lead and execute business transformation programs
- Develop and implement change strategies, ensuring alignment with enterprise transition and organizational transformation goals
- Assess business capability, capacity, and readiness for change, identifying areas for improvement
- Design and optimize customer-centric processes and journeys, enhancing client experiences
- Lead the development and implementation of Target Operating Models (TOMs) to streamline operations and improve efficiency
- Work closely with project managers, technology specialists, and cross-functional teams to embed change initiatives successfully
Qualifications and Experience:
- Proven track record as a Business Change Manager, ideally within financial services, banking, consultancy
- Wealth management or private banking experience is highly desirable
- Strong understanding of customer-centric principles and customer journey mapping
- Expertise in designing and implementing Target Operating Models (TOMs)
- Excellent communication, stakeholder management, and leadership skills
At TEKsystems, we accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business, and talent challenges.
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