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Technical Support Specialist

3 months ago

London, Greater London, United Kingdom Connect Group Full time
Job Title: Technical Support Specialist

Location: Remote with occasional office and client site visits

Job Overview:
Connect Group is on the lookout for a proactive and skilled Technical Support Specialist to join our expanding team. This position is ideal for individuals who excel in a dynamic environment, providing support for client solutions within a well-established operational framework.

Key Responsibilities:
  • Provide timely support responses and effective technical solutions.
  • Set up, support, and maintain both hardware and software systems (Windows, Apple OS, Office & Microsoft 365, Active Directory, remote access, disaster recovery, and backup solutions).
  • Oversee physical servers, networking, SAN infrastructure, virtualized environments, security measures, and Azure services.
  • Address proactive monitoring alerts and manage client solutions (Azure Backup, VMware, SAN storage).
  • Update and implement new technologies while ensuring that client documentation remains current.
  • Guide and support junior Service Desk Engineers.

Qualifications:
  • Minimum of 3 years' experience in a Service Desk Engineer role.
  • Certification in 'Microsoft 365 Certified: Fundamentals' or 'Microsoft Certified: Azure Fundamentals'.

Essential Skills:
  • Proficiency in Microsoft Windows and Apple OS.
  • Experience with Microsoft Server.
  • Familiarity with the Microsoft Office 365 suite (Exchange Online, Teams, SharePoint, etc.).
  • Knowledge of Microsoft Active Directory, Windows Server, Exchange Server, and Remote Desktop Services.
  • Experience with Hosted Telephony Administration (e.g., RingCentral, 8x8).
  • Understanding of Server and SAN solutions (e.g., Dell, HPE).
  • Knowledge of Backup and Disaster Recovery solutions (e.g., Microsoft, Veeam, BackupExec, Azure).

Additional Knowledge:
  • Virtualization Management.
  • Networking principles.
  • Firewall Administration.
  • Microsoft Azure.
  • Microsoft PowerShell and Scripting.

If you believe this role aligns with your career aspirations, we encourage you to explore this opportunity further.