ICT Support Specialist

5 days ago

Essex, United Kingdom In Technology Group Full time
Junior IT Support Engineer

We are seeking a motivated and detail-oriented Junior IT Support Engineer to join our team at In Technology Group. As a key member of our IT department, you will play a vital role in providing first-line technical support to our internal staff, ensuring seamless day-to-day IT operations across the business.

Key Responsibilities:
  • Provide technical support for IT issues, including hardware, software, and network-related queries.
  • Respond to support requests via email, phone, or in person, ensuring timely resolution of issues.
  • Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
  • Install and troubleshoot business applications, operating systems, and company software.
  • Monitor system performance, identifying potential issues, and escalating to senior engineers when necessary.
  • Keep accurate records of support requests, incidents, and resolutions, ensuring documentation is updated regularly.
  • Provide basic training and guidance to end-users on new hardware and software where necessary.
Essential Skills & Experience:
  • Basic IT knowledge, including Windows OS, Microsoft Office Suite, and basic networking principles.
  • Ability to troubleshoot basic hardware issues with PCs, printers, and peripherals.
  • Strong problem-solving skills and a willingness to learn new technologies.
  • Excellent communication skills, with the ability to work well with both technical and non-technical users.
  • Organizational skills, with the ability to manage multiple tasks, prioritize, and work efficiently under pressure.

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