ICT Support Specialist
5 days ago
Location & Flexibility: Tilbury - Full time in the office
Company: C4S Search Ltd
Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients.
Key Responsibilities- Address technical issues as assigned by the Technical Support Manager.
- Conduct onsite support, installations, and troubleshooting when remote solutions are not feasible.
- Execute installations of infrastructure, computers, servers, and software.
- Participate in various IT projects.
- Contribute to the internal escalation process by providing help and assistance to support staff as needed.
- Strong Microsoft Windows Server (2016, 2019, and 2022) skills.
- Experience with configuring and administering MS Office 365.
- SharePoint migrations and adoption.
- SQL Server Administration and troubleshooting.
- Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations.
- Advanced Networking skills - Switch configuration, diagnosing faults, VLAN, VPN, RADIUS (UniFi experience is preferable).
- Installation of Data cabling & termination.
- Installation of Fiber cabling & splicing.
- Installation of WiFi, CCTV, Access Control, AV & Video Conferencing equipment.
- Installation of containment (cable trays, conduit, junction boxes & enclosures etc).
- Provisioning and configuration of UCaaS (PBX build, number porting, hardware configuration).
- Experience with PSA, RMM & Document Management tools (Preferably Autotask, Datto RMM, IT Glue).
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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