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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Relations Advisor to join our team at Triumph Consultants Ltd.
Job Summary:
The Customer Relations Advisor will be responsible for delivering an outstanding customer contact service, resolving a broad range of customer enquiries through various channels, and providing clerical and administrative duties as required.
Key Responsibilities:
- Resolve customer enquiries in a timely and courteous manner, providing effective engagement and keeping customers informed of progress.
- Demonstrate a deep understanding of complex processes and technical knowledge by utilising software systems (CRM Customer Relationship Management).
- Contribute positively to our customer service standards and promote the company in a positive manner.
- Handle overflow calls, messages, and call transfers to assist other areas of the contact centre; support consultation exercises; and proactively promote relevant services to customers.
- Support other advisors through coaching and buddying processes and work creatively with others to develop service improvements.
- Liaise effectively with web authors to flag out of date/inconsistent web content.
- Support the Team Leader in ensuring the Customer Service Centre offers a customer-focused service to achieve continuous improvement.
- Act as an ambassador for the company.
Requirements:
- GCSE's grade C/4 or above in Mathematics and English or equivalent qualification/experience.
- Minimum of 12 months recent experience in a similar role or context, ideally within a public sector organisation.
- Experience in working in the waste management industry or similar workplace.
- Call Centre experience.
- Excellent communication skills, including oral, written, presentational, and listening.
- Able to handle difficult situations.
- Accuracy and attention to detail, particularly when working to tight deadlines.
- Ability to work on own initiative as well as part of a team.
- Sound knowledge of customer service principles based on practical experience.
- Demonstrable experience in creative problem solving.
- Strong IT skills including Microsoft packages or equivalent (e.g., G Suite, Adobe Pro).
What We Offer:
Triumph Consultants Ltd offers a competitive salary and a range of benefits, including hybrid working options and opportunities for professional development.
How to Apply:
If you are a motivated and experienced customer relations professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
