Accor Hotel Team Member

6 hours ago


Liverpool, Liverpool, United Kingdom AccorHotel Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Services Team Member to join our team at Accor Hotel. As a key member of our reception team, you will be the face of our hotel brand, responsible for delivering exceptional guest experiences from arrival to departure.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring a seamless check-in and check-out process.
  • Contribute to guest satisfaction by offering high-quality services throughout their stay.
  • Manage guest reservations and ensure accurate and efficient processing.
  • Take care of guests in our restaurant and bar, providing exceptional service and ensuring a memorable dining experience.
  • Promote the hotel's offer and contribute to meeting departmental quantitative targets through sales efforts.
  • Anticipate guests' needs and take proactive steps to meet their expectations.
  • Handle guest complaints and remarks in a professional and timely manner.
Requirements
  • Service-focused personality with excellent communication skills.
  • Fluency in English; additional languages are a plus.
What We Offer
  • Competitive hourly rate of £12.00.
  • Opportunities for career growth and development.
  • Employee benefits, including company pension, cycle to work scheme, and discounted food.


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