Soft Services Manager

4 weeks ago


StratforduponAvon, Warwickshire, United Kingdom VINCI Facilities Full time
Job Title: Soft Services Manager

Join VINCI Facilities, a leading provider of facilities management and building solutions, as a Soft Services Manager. In this role, you will lead a team of soft services staff, ensuring they are properly trained and motivated to deliver exceptional services.

Key Responsibilities:
  • Manage a team of 20 soft services staff, providing guidance and support to ensure they meet their goals and objectives.
  • Monitor and evaluate the quality of facility services provided, identifying areas for improvement and implementing changes to enhance service delivery.
  • Conduct regular audits, including night shift audits, to ensure compliance with company standards and regulations.
Requirements:
  • Proven experience in facilities services, with a focus on soft services management.
  • Experience working within an educational facility.
  • Excellent leadership and people management skills, with the ability to motivate and inspire teams.
  • Strong customer service orientation, with a track record of building and maintaining client relationships.
  • SMSTS and/or knowledge of Risk Assessments (would be beneficial).
  • IOSHH / NEBOSH qualification.
What We Offer:
  • Additional training and development opportunities.
  • 26 days holiday (+ bank holidays).
  • Generous pension contribution.
  • Life assurance.

VINCI Facilities is committed to creating a diverse and inclusive work environment. We recognize the importance of work-life balance and offer flexible working arrangements to enable employees to balance their work and personal life.


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