Financial Crime Review Specialist

4 weeks ago

Edinburgh, Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Overview

As a pivotal member of our Financial Crime team, the Financial Crime Escalation Analyst will engage in the meticulous examination of cases escalated due to concerns surrounding financial misconduct. Your role will involve collaborating with various stakeholders and delivering constructive feedback to enhance our processes.

Key Responsibilities:
  • Conduct thorough analyses of relationship review cases submitted by internal teams to determine whether they can be resolved or need to be escalated to the Line of Business Committee.
  • Evaluate information gathered from multiple sources and provide a clear, well-articulated summary recommendation to the Team Lead regarding the review outcomes.
  • Prepare presentations for the Escalations Committee, ensuring narratives are concise and tailored for senior leadership audiences.
  • Facilitate change management by sharing process enhancements and best practices within the team, overseeing the entire relationship review process to meet service level agreements (SLAs).
  • Act as a primary contact for the business, conducting outreach when essential information is missing, and fostering strong partnerships with key stakeholders while providing candid feedback to ensure timely follow-up actions.
  • Participate in regular knowledge-sharing sessions and calibration calls with other departments to ensure the customer journey is progressing within SLAs.
  • Support customers throughout their onboarding experience, ensuring their applications are handled with professionalism and empathy. Review and assess Sanction Payment alerts to determine if customer contact is necessary and provide outcomes to the Sanctions team.
Required Qualifications:
  • Significant experience in KYC within the Financial Services or Banking sector.
  • Prior experience in a KYC role or a position requiring research, problem-solving, and critical thinking skills, along with a solid understanding of KYC/AML risks and indicators.
  • Exceptional communication and customer service skills, with proven experience in stakeholder management and the ability to identify, analyze, plan, prioritize, and resolve issues effectively.
  • Comfortable navigating ambiguity, resilient with a growth mindset, and possessing a keen attention to detail.
  • Adept at multitasking and prioritizing tasks while maintaining engagement with stakeholders and resolving issues.
  • Strong time management skills, capable of working under pressure to meet deadlines, with independent decision-making abilities and strong analytical skills for drafting clear and concise reports.
Preferred Qualifications:
  • Experience in a digital banking environment.
  • Proficiency in Microsoft Office.
  • Background in customer service.
About J.P. Morgan

J.P. Morgan is a leading global financial services firm, offering strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our commitment to serving clients with excellence drives our operations, and we prioritize building trusted, long-term partnerships to help clients achieve their business goals.

We value our diverse workforce and recognize that the unique talents of our employees contribute directly to our success. As an equal opportunity employer, we are committed to diversity and inclusion, ensuring that we do not discriminate based on any protected attributes. We also provide reasonable accommodations for applicants and employees regarding their religious practices and beliefs, as well as mental health or physical disability needs.

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