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Financial Crime Investigation Specialist
3 months ago
As a key member of our Financial Crime team, the Financial Crime Escalations Analyst will play a crucial role in safeguarding our institution by evaluating escalated cases and collaborating with stakeholders to provide insightful feedback.
Position Summary:
In this role, you will be tasked with the prompt examination of Chase UK Banking customers flagged for a relationship review due to concerns related to financial misconduct or adverse media coverage. Your ability to manage relationships with internal stakeholders, including both peers and senior management, will be essential. You will also provide constructive feedback to colleagues regarding their escalations.
Your responsibilities will extend to assisting with customer outreach requests for information (RFI) from various firm-wide utilities, including Client List Screening and Sanctions Transaction Screening. The team is accountable for reviewing and responding to alerts concerning Negative Media, Politically Exposed Persons (PEP), Sanctions, Internal List Screening, and Sanctions Payments.
Key Responsibilities:
- Thoroughly evaluate relationship review cases presented by internal stakeholders to determine if they can be resolved or need escalation to the Line of Business Committee.
- Analyze data gathered from multiple sources and deliver a clear and well-articulated summary recommendation to the Team Lead regarding the review's outcome.
- Prepare presentations for the Escalations Committee, ensuring narratives are concise and tailored for senior audiences.
- Support change management initiatives by sharing process enhancements and best practices within the team, managing the entire relationship review process to ensure compliance with service level agreements (SLAs).
- Act as a primary contact for the business, conducting outreach when information provided is insufficient, and fostering strong partnerships with key stakeholders. Provide honest feedback to ensure timely follow-up actions.
- Participate in regular knowledge-sharing and calibration calls with other divisions within Chase UK to ensure the customer journey adheres to SLAs.
- Engage with customers during their onboarding process, ensuring their applications are handled professionally and empathetically. Review and assess Sanction Payment alerts to determine if customer contact is necessary and provide outcomes to the Sanctions team.
- Significant experience in KYC within the Financial Services or Banking sector.
- Prior experience in a KYC role or a position that necessitates research, problem-solving, and critical thinking skills, along with a solid understanding of KYC/AML risks and indicators.
- Exceptional communication and customer service skills, with a strong aptitude for stakeholder management and the ability to provide solutions while driving change.
- Comfortable navigating ambiguity, demonstrating resilience, a growth mindset, and meticulous attention to detail.
- Adept at multitasking and prioritizing tasks while maintaining engagement with stakeholders and resolving issues.
- Strong time management skills, capable of working under pressure to meet deadlines, with independent decision-making capabilities and analytical skills to produce clear and concise reports.
- Experience in a digital banking environment.
- Proficiency in Microsoft Office.
- Background in customer service.
J.P. Morgan is a leading global financial services firm, offering strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our commitment to serving clients with excellence drives our operations. We value our diverse workforce and recognize that the unique talents of our employees contribute directly to our success. We are an equal opportunity employer, dedicated to fostering diversity and inclusion within our organization.
