Clubhouse Ambassador

4 weeks ago


London, Greater London, United Kingdom Rapha Full time
The Role

We are seeking a highly skilled and passionate individual to join our team as a Clubhouse Assistant. As a key member of our Clubhouse team, you will be responsible for delivering exceptional customer experiences and creating a welcoming environment for our members and visitors.

Key Responsibilities:

  • Provide world-class service to our customers, ensuring their needs are met and exceeded.
  • Develop and maintain relationships with our members and visitors, building a loyal community around the Rapha brand.
  • Drive sales by effectively communicating the benefits of our products and services.
  • Stay up-to-date with our product offerings and provide expert knowledge to our customers.
  • Work closely with our chef to prepare and present our café offerings, ensuring a high-quality experience for our customers.
  • Assist in the planning and delivery of Clubhouse Rides and Events, creating engaging and memorable experiences for our members and visitors.
  • Maintain the highest standards of visual merchandising and housekeeping, ensuring our Clubhouse is always looking its best.
  • Support the team in creating an inspiring and positive working environment, fostering a culture of passion, determination, creativity, and communication.

The Ideal Candidate:

  • Has experience in a luxury retail environment, with a proven track record of delivering exceptional customer experiences.
  • Is passionate about delivering legendary customer experiences and has a strong understanding of the Rapha brand.
  • Is a team player, able to work collaboratively with our team to achieve our goals and objectives.
  • Has excellent communication and interpersonal skills, with the ability to build strong relationships with our members and visitors.
  • Is flexible and adaptable, with the ability to prioritize tasks and manage multiple projects simultaneously.

Working at Rapha:

We are committed to investing in our employees and building a better working culture and environment. As a member of our team, you can expect:

  • A 50% discount on Rapha apparel and a discount for family and friends.
  • An annual clothing allowance.
  • Team ride days and opportunities to participate in cycling events.
  • A company pension scheme.

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