Clubhouse Ambassador
4 weeks ago
We are seeking a highly skilled and passionate individual to join our team as a Clubhouse Assistant. As a key member of our Clubhouse team, you will be responsible for delivering exceptional customer experiences and creating a welcoming environment for our members and visitors.
Key Responsibilities:
- Provide world-class service to our customers, ensuring their needs are met and exceeded.
- Develop and maintain relationships with our members and visitors, building a loyal community around the Rapha brand.
- Drive sales by effectively communicating the benefits of our products and services.
- Stay up-to-date with our product offerings and provide expert knowledge to our customers.
- Work closely with our chef to prepare and present our café offerings, ensuring a high-quality experience for our customers.
- Assist in the planning and delivery of Clubhouse Rides and Events, creating engaging and memorable experiences for our members and visitors.
- Maintain the highest standards of visual merchandising and housekeeping, ensuring our Clubhouse is always looking its best.
- Support the team in creating an inspiring and positive working environment, fostering a culture of passion, determination, creativity, and communication.
The Ideal Candidate:
- Has experience in a luxury retail environment, with a proven track record of delivering exceptional customer experiences.
- Is passionate about delivering legendary customer experiences and has a strong understanding of the Rapha brand.
- Is a team player, able to work collaboratively with our team to achieve our goals and objectives.
- Has excellent communication and interpersonal skills, with the ability to build strong relationships with our members and visitors.
- Is flexible and adaptable, with the ability to prioritize tasks and manage multiple projects simultaneously.
Working at Rapha:
We are committed to investing in our employees and building a better working culture and environment. As a member of our team, you can expect:
- A 50% discount on Rapha apparel and a discount for family and friends.
- An annual clothing allowance.
- Team ride days and opportunities to participate in cycling events.
- A company pension scheme.
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