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Customer Service Representative

2 months ago


Thetford, Norfolk, United Kingdom Wickes Building Supplies Limited Full time
{"title": "Customer Service Role at Wickes Building Supplies Limited", "content": "About the Role

We're looking for a talented individual to join our team as a Customer Service Assistant. As a key member of our store team, you'll play a vital role in delivering exceptional customer experiences and ensuring our customers receive the best possible service.

Key Responsibilities
  • Provide outstanding customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Assist customers with their shopping needs, providing product information and recommendations.
  • Work collaboratively with colleagues to maintain a clean and organized store environment.
  • Contribute to achieving sales targets and improving customer satisfaction.
What We Offer

We're committed to supporting our colleagues in their careers and providing opportunities for growth and development. As a Customer Service Assistant, you'll receive:

  • Comprehensive training and development programs to enhance your skills and knowledge.
  • A competitive salary and bonus scheme.
  • A contributory pension scheme and save-as-you-earn scheme.
  • Colleague discount and access to a range of discounts and cashback offers.
  • A range of health and wellbeing benefits, including an Employee Assistance Programme and access to financial education and loans.
Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach and a passion for delivering exceptional service.
  • Ability to work effectively in a fast-paced environment.
  • Basic math skills and accuracy when handling cash and operating a till.
How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to us via our website.", "lang_code": "en-US"}