Customer Service Representative

2 days ago

Edinburgh, Edinburgh, United Kingdom World Duty Free - WDF Full time
Customer Service Advisor

Join World Duty Free - WDF as a Customer Service Advisor and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our store team, you will play a vital role in building strong relationships with our customers, providing them with a personalized and enjoyable shopping experience.

Key Responsibilities:
  • Deliver world-class customer service, ensuring every customer leaves the store satisfied and engaged.
  • Maximize sales opportunities by utilizing your knowledge of products, promotions, and sales techniques.
  • Work collaboratively with colleagues to achieve operational standards and drive sales growth.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide expert advice to customers.
What We Offer:
  • A comprehensive induction and training program to ensure your success in the role.
  • A supportive and collaborative team environment that fosters growth and development.
  • A competitive hourly rate, plus excellent benefits, including a company bonus scheme and employee assistance program.
  • Discounts on products for staff, family, and friends, as well as travel discounts and free parking.
Our People Promise:

We value our colleagues and strive to create a work environment that is respectful, engaging, and rewarding. As a Customer Service Advisor, you will be part of a team that is dedicated to delivering exceptional customer experiences and driving business growth.

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