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Sales and Retention Director
2 months ago
We are seeking a highly motivated and experienced Sales and Retention Manager to join our team at Everlast Gyms. As a key member of our management team, you will be responsible for driving sales growth, improving member retention, and delivering exceptional customer service.
Key Responsibilities- Represent the Gym as an Ambassador: Promote Everlast Gyms as a leader in the fitness industry, embodying our values and mission.
- Lead by Example: Demonstrate our elevated standards of service, sales, and operations, and support the team in achieving their goals.
- Drive Sales and Retention: Focus on acquiring new members and retaining existing ones, growing our live member base and driving revenue growth.
- Activity Planning and Execution: Own the planning and execution of gym activities, ensuring they are well-organized, engaging, and meet our high standards.
- Lead Generation and Strategy: Develop and implement strategies to increase lead generation, both internally and externally, to drive business growth.
- Performance Monitoring and Reporting: Analyze key performance indicators (KPIs) and provide insights to the team, driving continuous improvement and excellence.
- Revenue Growth and Profitability: Drive revenue growth across all sales channels, including membership sales, product sales, and secondary revenue streams, to achieve profitability targets.
- Monthly Sales Presentations: Prepare and deliver regular sales presentations to the management team, highlighting key achievements and areas for improvement.
- Local Partnerships and Business Development: Build and maintain relationships with local businesses, identifying opportunities for partnerships and growth.
- Membership Opportunities and Development: Develop and promote membership opportunities, including new and existing programs, to drive growth and retention.
- Leadership and Feedback: Lead by example, providing honest and constructive feedback to team members to support their growth and development.
- Passion for Health, Fitness, and Wellness: A genuine passion for the fitness industry and a commitment to delivering exceptional customer service.
- Strong Leadership Qualities: Proven leadership skills, with the ability to motivate and inspire a team.
- Adaptability and Communication: The ability to adapt communication style to suit different audiences and situations.
- Positive Mindset and Solutions-Focused: A positive, solutions-driven mindset, with the ability to overcome challenges and achieve goals.
- Member Champion Mentality: A member-centric approach, with exceptional interpersonal skills and a commitment to delivering exceptional customer service.
- Driven and Ambitious: A driven and ambitious individual, with a keen desire to learn and develop both behaviors and competencies specific to the role.
- Flexibility and Availability: Flexibility in working hours and location, with the ability to work weekends and Bank Holidays as required.
Everlast Gyms is a dynamic and fast-paced organization, committed to delivering exceptional customer service and driving business growth. We are a team of passionate and dedicated individuals, working together to achieve our goals and make a positive impact on our members and the community.
We are looking for talented and motivated individuals who share our values and are committed to delivering exceptional results. If you are a driven and ambitious individual, with a passion for the fitness industry and a commitment to delivering exceptional customer service, we would love to hear from you.
