Senior Supporter Care Specialist

5 days ago

Woking, Surrey, United Kingdom WWF-UK Full time
Job Description

**Job Title:** Senior Supporter Care Specialist

**Job Summary:**

We are seeking a highly skilled and experienced Senior Supporter Care Specialist to join our team at WWF-UK. As a key member of our Supporter Care team, you will be responsible for providing exceptional customer service to our supporters, processing donations, and ensuring that our supporters have a positive experience with our organization.

Key Responsibilities:

  • Provide timely and personalized customer service to our supporters via multiple contact channels.
  • Process and thank donations, including one-off and regular gifts generated via different fundraising activities.
  • Use initiative to resolve a wide variety of enquiries and complaints, escalating to management or third-party agencies where appropriate.
  • Carry out administrative tasks, including processing Gift Aid declarations and updating supporter contact preferences.
  • Provide support to colleagues across the organization and third-party agencies, including day-to-day activities and ad-hoc tasks.
  • Volunteer at fundraising and stewardship events to meet supporters and assist colleagues.

Requirements:

  • Previous charity experience is preferred but not essential.
  • Ability to demonstrate experience of working in an office-based customer services environment.
  • Experience of income processing is ideal but not essential.
  • Ability to quickly learn and use a variety of data processing software.
  • Good working knowledge of CRM databases.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a leading global environmental charity.
  • A supportive and collaborative team environment.
  • Professional development opportunities.

How to Apply:

If you are interested in this role, please visit our website to complete the online registration and submit a copy of your CV and a supporting statement highlighting your experience and qualifications.

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