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Role Overview
The Operations Leader is tasked with guiding and overseeing a team of project coordinators, site managers, workers, and subcontractors to successfully execute multiple simultaneous projects for the Banking Hub account. This role demands the delivery of high-quality and timely services in a professional manner. The Operations Leader will also ensure that all projects are managed commercially in a proactive manner to safeguard and enhance project profitability. The primary focus will be on Fit-out works within a retail setting, although it may encompass additional services necessary for broader project execution within Integral UK Ltd. As the operational head for your designated area, you will be adept at managing various team members, client stakeholders, and supply chain partners. This pivotal role supports project delivery teams while ensuring consistent adherence to company processes and values.
Key Responsibilities
- · Possess a thorough understanding of and comply with the Company's Policies and Procedures, ICDL, and other governance frameworks.
- Directly manage a team of project coordinators, site managers, workers, and subcontractors to deliver project outcomes for clients.
- Conduct regular project reviews (PRMs) to ensure adherence to program timelines, budget, quality, and safety standards in line with business expectations.
- Deliver exceptional service and cultivate relationships with key client stakeholders to foster repeat business and long-term strategic partnerships.
- Identify and develop new opportunities with both existing and prospective clients, aligning with the business strategy to focus on end-user clients.
- Ensure compliance with all Integral group policies and procedures.
- Achieve financial targets to meet established objectives, including reporting financial status with support from the Commercial team.
- Lead the site-based project team to ensure compliance with company policies and procedures, including Health & Safety, Quality Assurance, and Engineering standards.
- Ensure that all work is performed to a high standard, in compliance with relevant British Standards and codes of practice.
- Provide necessary support for the Business Estimating Function as required.
- Manage the provision of technical support for the contract.
- Facilitate training for staff and operatives as needed.
- Conduct staff appraisals for direct reports, establishing training and development programs as necessary.
- Maintain a close working relationship with Commercial, Engineering, Estimating/Work Winning, and Support teams.
- Assist in final contract negotiations prior to contract award, addressing commercial and engineering matters.
- Provide engineering support as required by business demands in other areas or for new projects.
- Assume responsibility for the overall performance of your team.
- Develop customer relationships and deliver outstanding customer service.
- All employees are expected to fulfill their legal duty to take reasonable care for their own health and safety and that of others affected by their actions, adhering to all guidance and instructions in this regard. Further details regarding Health & Safety responsibilities are outlined in the Health & Safety Policy.
- Identify and share innovations from across the business, including the latest installation techniques and lessons learned.
Qualifications & Experience
• Proficient in IT, particularly Excel, Outlook, and PowerPoint.
• Strong educational background – degree or equivalent experience.
• Leadership experience coupled with solid Mechanical and Electrical technical knowledge.
• Proven track record of successful project delivery.
• Experience managing multiple projects with diverse scopes of work.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• High level of self-motivation, organizational skills, and a drive to meet deadlines.
• Commercial acumen.
• Negotiation skills.
• Demonstrated financial management experience.
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