Field Service Engineer

2 days ago

Lincoln, Lincolnshire, United Kingdom SMT GB Full time
About the Role:

We are seeking a skilled Field Service Engineer to join our team at SMT GB. As a key member of our East Midlands-based team, you will be responsible for delivering exceptional service to our internal and external customers.

The focus of this role is to ensure we provide a first-class service experience, actively seeking revenue opportunities and collaborating with customers, customer support representatives, and your line manager.

Key Responsibilities:
  • Service and repair Volvo construction equipment and other heavy machinery.
  • Identify mechanical problems using technical knowledge and computerized diagnostic equipment, providing guidance and advice to customers.
  • Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
  • Work in line with quotations and time guides, highlighting to management where additional work may be required.
  • Ensure software updates are installed as new versions are released.
  • Complete electronic reports and timesheets in real-time, providing comprehensive details of the work undertaken.
  • Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
  • Able to work overtime as and when required and to honour reasonable call-out requests.
  • Attend relevant product or systems training courses.
Requirements:

To be successful in this role, you will need:

  • A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or a related discipline (i.e., NVQ 3/C&G).
  • Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
  • Advanced diagnostic and trouble-shooting skills and comprehensive understanding of hydraulics, electrics, and EATS.
  • Ability to communicate efficiently with colleagues, management, and customers.
  • Work with a cost-conscious mindset to ensure maximum profitability.
  • Ability to problem-solve and high-level diagnostic skills.
  • Confident using computer systems and Outlook.
  • High levels of attention to detail.
  • Conscientious in all aspects of the job.
  • Highly responsible, reliable, honest, and trustworthy.
  • Ability to understand technical literature/systems.
Desirable:
  • Experience of welding and fabrication.
What We Offer:

In addition to a competitive salary, you will have access to the following benefits:

  • 5% Employer Pension contribution.
  • 25 days annual leave + Bank Holidays.
  • Cycle to Work Scheme.
  • Life Assurance 4 x annual salary.
  • Yulife – Wellbeing App offering discounts and vouchers.
  • Financial/Physical/Mental Health Counselling and Coaching sessions.
  • Free Will writing service.
  • EAP, which includes 24/7 Doctor access.
  • Healthshield – Cashplan for all employees.
  • Family Friendly policies.
  • Company events.

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