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Change Implementation Specialist
2 months ago
Change Implementation Specialist – MSX International
40 Hours per week
Up to £50,000
Remote, with occasional travel
Are you a professional in the automotive sector with a proven track record in driving and managing change?
MSX International has an exciting opportunity for you
MSX International is seeking a skilled automotive expert with a strong background in retailer service operations to fill the role of Change Implementation Specialist. This position will support the deployment of an Aftersales system across multiple international markets for our esteemed partner, a frontrunner in the luxury automotive sector.
Role Overview
As a Change Implementation Specialist, you will be an integral member of the Global Customer Service team, leading a project that facilitates the implementation and continuous enhancement of our partner's Aftersales strategy. This role requires a customer-centric mindset and the ability to leverage your knowledge of retailer service operations to devise and execute a strategy that consistently meets our partner's objectives. You will oversee the operational modifications necessary to deliver this new service capability, collaborating across functions to ensure that not only system updates are integrated but also that process, personnel, and data transformations are successfully executed.
Key Responsibilities:
- Work alongside various Aftersales program leaders and local markets to develop a comprehensive rollout strategy, from pilot to full implementation
- Evaluate diverse data sources essential for the successful execution of the programs
- Initiate the deployment of Customer Clock, providing a holistic view of the client's service experience
- Employ change management techniques to foster engagement, ensuring the platform complements existing infrastructure
- Identify obstacles to participation, devise practical business solutions to address these challenges, and onboard all current non-participants
- Create a metrics framework to assess the successful integration of programs at the retailer level, focusing on adherence to process changes and overall enhancements in retailer efficiency and customer satisfaction
- Facilitate Retailer/Internal User access to various retailer portals through effective process deployment
- Design and validate communications to promote any additional functionalities within the Retailer systems
- Thoroughly prepare all markets for the launch of customer-focused Aftersales solutions
- Develop and produce user guidance to support the change management initiative
- Collaborate effectively with both the technical development team and business team, ensuring ongoing solution development aligns with market rollout.
Candidate Profile
This is a remarkable opportunity for an individual with a robust retailer background and experience in leading and executing change initiatives.
The ideal candidate will possess:
- In-depth knowledge of automotive retailer service operations
- Experience in leading and managing change
- Exceptional communication skills, both verbal and written
- Strong stakeholder management abilities, with the capacity to influence at all levels
- A collaborative approach to achieving goals
- A clear understanding of the vision and the means to deliver it
- Experience in executing extensive projects with diverse stakeholders is advantageous but not mandatory
Benefits of Joining MSX International
By becoming part of our team, you will join the MSX International family. This is more than just a job – it’s an opportunity to build a fulfilling career, make a significant impact, and engage in a dynamic industry.
At MSX, our employees are the driving force behind our success. We are committed to empowering and supporting our workforce and offer flexible working arrangements to accommodate all needs. We take pride in our diverse workforce and are a Disability Confident Committed organization.
As a member of MSX, you can enjoy:
- Company car
- Laptop
- Travel expenses
- 25 days of annual leave entitlement (plus bank holidays)
- Company contributory pension plan
- Cashback healthcare scheme
- Life Assurance
- Car Salary Exchange Scheme
Working Conditions
- 40 Hours per week
- Permanent position
- Monday – Friday schedule
- Remote work with occasional travel for business needs
About MSX International
With a workforce of over 5,000 employees in more than 80 countries worldwide, our teams deliver industry-leading expertise across various domains:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
Since 1931, we have built trust and established a proven track record, partnering with nearly every car manufacturer in the market.
Our Purpose
To empower Movers and Makers to thrive in our ever-evolving world.
Our Mission
To leverage our expertise in mobility, the creativity of our global teams, and the power of technology to develop tailored and innovative solutions.
Our Vision
To enhance every journey in the realm of mobility.
