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    {"Key Responsibilities": "We are seeking a highly skilled and dedicated Customer Support Specialist to join our team at PIB Group.The successful candidate will be responsible for providing exceptional customer service and support to our policyholders, ensuring that their needs are met and exceeded.Key responsibilities include:Providing timely and effective...

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  • Customer Support Specialist

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  • Customer Support Specialist

    2 months ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom PIB Group Full time

    **Job Summary**We are seeking a highly skilled and experienced Customer Support Specialist to join our team at PIB Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our policyholders, ensuring their needs are met and exceeded.**Key Responsibilities:**Provide timely and effective support to...

Customer Support Specialist

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom UKInsuranceNET Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at UKInsuranceNET. As a key member of our customer service team, you will be responsible for providing exceptional support to our policyholders, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide timely and effective support to policyholders via various communication channels, ensuring their queries are resolved efficiently and professionally.
  • Policy Administration: Manage policy updates, amendments, and cancellations, ensuring accurate and compliant processing.
  • Risk Management: Identify and mitigate potential risks, ensuring compliance with regulatory requirements and company policies.
  • Complaint Handling: Effectively manage and resolve customer complaints, ensuring a high level of customer satisfaction.
  • Team Collaboration: Work closely with internal teams, including underwriting, sales, and marketing, to ensure seamless communication and service delivery.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance customer experience and service delivery.
Requirements
  • Qualifications: GCSE in English Language and Maths (or equivalent)
  • Experience: Proven experience in a customer service role, with a strong understanding of insurance products and services.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary package, reflecting your skills and experience.
  • Benefits: A range of benefits, including a company pension scheme, death in service benefit, and enhanced maternity and paternity leave packages.
  • Professional Development: Opportunities for professional development and growth, including training and development programs.