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Cancer Performance Service Manager

2 months ago

Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time
About the Role

We are seeking a highly skilled Service Manager to support the delivery of business as usual and transformational projects within the Cancer Performance Service at Maidstone and Tunbridge Wells NHS Trust.

Main Responsibilities
  • Operational Support: Provide comprehensive support to the management team, overseeing administrative services, ensuring optimal staffing, training, and service structure.
  • Lead and manage key projects, including the implementation of the 28-Day Faster Diagnosis Standard and the transition to a paperless 2-week wait office.
  • Oversee and analyze complex data from various sources to produce monitoring reports, support decision-making, and ensure accurate data submission and quality.
  • Effectively communicate across the directorate, attend and represent the Cancer Performance team in meetings, and manage relationships with both internal and external stakeholders.
  • Assist in monitoring the departmental budget, ensuring efficient use of resources, and supporting the development of business plans and service improvements.
  • Lead, support, and develop the MDT administration staff, covering in the absence of the MDT lead, and fostering a positive, results-driven team environment.
  • Investigate and resolve patient complaints, ensuring responses align with Trust standards, and participate in continuous improvement initiatives.
  • Encourage and participate in professional development, ensuring that all staff meet training requirements and maintain high standards of performance.
About Our Organisation

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust in the south-east of England, providing a full range of general hospital services and some aspects of specialist and complex care to a large population.

Why Work for Us

We are a flexible working friendly organisation, committed to developing a culture where everyone can reach their full potential. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities.

Person Specification
  • Qualifications: Education to degree level or equivalent experience working at management level/project level.
  • Experience: Senior experience within a healthcare or similar setting, ideally in an acute setting.
  • Skills:
    • Excellent verbal and written communication skills.
    • Proven ability to communicate complex issues.
    • Proven ability to manage sensitive communication.
    • Negotiating and persuasive skills.
    • Good presentation skills.
    • Ability to lead the development, implementation and delivery of systematic projects.
    • Excellent leadership, influencing and motivational skills.
    • Significant interpersonal skills.
    • Displays a strong motivation and commitment to success.
    • Ensures personal, professional behaviour and integrity at all times.
    • Problem solving ability.
    • Proficient in Microsoft Office suit.
  • Desirable Criteria:
    • Recent management experience in an acute hospital.
    • Experience of the management of change.
    • To be familiar with systems used in Cancer Performance directorate, including Infoflex and Allscripts.