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Train Service Representative

2 months ago

Bristol, Bristol, United Kingdom FirstGroup Full time

About the Role:

We are seeking a skilled and customer-focused individual to join our team as a Ticket Examiner. As a key member of our on-board team, you will play a vital role in delivering exceptional customer service and ensuring the safety of our passengers.

Key Responsibilities:

  • Provide excellent customer service to passengers, responding to their queries and concerns in a professional and courteous manner.
  • Check tickets and railcards to ensure passengers are traveling with valid documentation.
  • Issue penalty fares to passengers who are not in possession of valid tickets.
  • Work closely with Conductors and Train Managers to ensure a smooth and safe journey for all passengers.
  • Contribute to a positive and inclusive team environment, promoting a culture of respect and empathy.

About the Team:

Our team is dedicated to providing a world-class customer experience, and we are looking for someone who shares our passion for delivering exceptional service. As a Ticket Examiner, you will be part of a dynamic and supportive team that is committed to making a positive impact on our customers' journeys.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow in your role.
  • A supportive and inclusive team environment.
  • The opportunity to work on a variety of shifts, including weekends and bank holidays.

About Us:

Great Western Railway is a leading transportation company that is committed to providing a safe and reliable service to our customers. We are proud to be part of the FirstGroup family and are dedicated to making a positive impact on our communities.