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Automotive Service Coordinator
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities
- Establish and maintain strong relationships with customers, understanding their needs and preferences
- Provide expert advice and guidance on vehicle maintenance and repairs, ensuring customers are fully informed and satisfied
- Manage customer expectations, communicating effectively and promptly throughout the service process
- Work closely with the service team to ensure efficient and effective vehicle maintenance and repairs
- Contribute to the development and implementation of customer service initiatives, driving continuous improvement and excellence
Requirements
- Previous customer service experience, preferably in a retail or automotive environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Proficiency in CRM systems and other technical tools, with a willingness to learn and adapt
About Us
Marshall Motor Group is a leading automotive retailer, representing a portfolio of prestigious brands and operating across the UK. We are committed to delivering exceptional customer service and driving business excellence, with a focus on innovation, teamwork, and continuous improvement.
