Automotive Parts Consultant

2 months ago


Cambridge, Cambridgeshire, United Kingdom Alliance Automotive Group Full time

**About Alliance Automotive Group**

We are a leading distributor of light and commercial vehicle parts to the independent aftermarket in various countries across Europe. Our company services a wide range of businesses, including independent repairers, body shops, auto centers, fast fit companies, and end consumers.

**Job Summary**

We are seeking a skilled Parts Advisor to join our team. As a Parts Advisor, you will be responsible for maintaining and expanding our local customer base. Your focus will be on providing exceptional customer service, building strong relationships with our customers, and promoting our products and services.

**Key Responsibilities**

• Taking orders over the phone and upselling to increase invoice value

• Outbound calling to raise customer awareness and achieve higher sales

• Building long-term rapport with local customers

• Actively promoting offers, discounts, and customer competitions

• Limiting credits and returns by ordering and sending the right parts, first time

**Requirements**

• Punctual, organized, and efficient while working towards deadlines

• Pro-active and enthusiastic when speaking with customers

• Able to demonstrate empathy towards customers

• Professional and possess excellent communication skills

**What We Offer**

• An opportunity to join a global brand and market leader

• Exclusive discounts and cashback from major retailers and grocers via our benefits app

• Opportunities for career progression and bespoke training

• Free pension advice from our standard pension provider

• Free access to health, wellbeing, and financial tools

• Potential to earn a performance-based bonus, paid monthly

• Discount on car parts



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