Billing Support Specialist

3 weeks ago

London, Greater London, United Kingdom Gunzilla Games Full time
About Gunzilla Games

Gunzilla Games is a leading independent AAA video game developer and publisher, dedicated to creating immersive gaming experiences. Our team of experts is passionate about innovation and pushing the boundaries of the gaming industry.

We are committed to building strong relationships with our customers and providing exceptional support. Our team is built on a foundation of trust, transparency, and open communication.

Job Summary

We are seeking a highly skilled Billing Support Specialist to join our team. As a Billing Support Specialist, you will be responsible for managing billing queries, processing transactions, and ensuring the accuracy of financial data.

Key Responsibilities
  • Assist customers with billing-related inquiries and issues via various communication channels, ensuring timely and accurate resolution.
  • Process transactions, refunds, and adjustments in line with company policies and procedures.
  • Investigate and resolve discrepancies in billing and payment information, coordinating with internal teams as needed.
  • Maintain accurate records of all customer interactions and transactions, ensuring data integrity in our billing systems.
  • Help develop and refine billing support policies/workflows to improve efficiency and customer satisfaction.
  • Monitor and report on common billing issues and trends, providing feedback to improve the overall customer experience.
  • Assist in the creation and updating of billing-related help center articles and FAQs.
  • Ensure compliance with financial regulations and company policies during all billing interactions.
Requirements
  • 2-3 years of experience in Billing Support, preferably in the games industry.
  • Strong communication skills, with the ability to convey complex financial information clearly and professionally to customers, team members, and stakeholders.
  • Experience working with billing systems, CRM software, or other financial transaction tools.
  • Familiarity with payment gateways and online payment processing.
  • High level of accuracy and attention to detail in handling financial data and customer accounts.
  • Comfortable with social media and other online communication channels.
  • Proficiency with Microsoft Office, or equivalent tools.
  • Customer service orientation, with a passion for helping others and resolving issues.
  • Advanced typing skills.
  • Experience with support software like Zendesk, Salesforce, or other support tools.
  • Knowledge of financial regulations and compliance related to billing and transactions.
  • Experience in subscription-based services or SaaS platforms.
  • Passion for video games.
What We Offer
  • Paid Sick Leave
  • Flexible Working
  • Work from Home
  • Health Insurance
  • Bonuses
  • English / German Courses
  • Relocation & Accommodation Support
  • Office Perks & Gym Membership

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