Billing Support Specialist
2 weeks ago
About the Role
The Amazon Shipping team is seeking a highly skilled Billing & Payments Support Specialist to join our dynamic team. As a key member of our organization, you will play a critical role in providing exceptional support to external shippers and internal stakeholders.
Key Responsibilities
- Manage shippers' Billing, Payments & Credit related inquiries with precision and attention to detail.
- Collaborate cross-functionally with Customer Support, FinOps, and Commercial teams to enforce SOPs and support day-to-day tasks.
- Serve as a Billing & Payments escalation subject matter expert, handling refunds and processing them according to SOP.
- Identify bottlenecks or blockers in the Billing & Payments processes, using data to justify impact, and communicate these to the Program and Product teams to drive process improvement.
Requirements
- Experience with Microsoft Office products and applications.
- Creative and analytical problem solver with a passion for providing excellent customer service.
Preferred Qualifications
- Previous experience in Finance or Accounting.
- Advanced proficiency in MS Office Suite and CRM.
- Advanced proficiency with SQL and Excel.
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