Billing Support Specialist

2 weeks ago


London, Greater London, United Kingdom Amazon Full time
Unlock the Future of E-Commerce Shipping

About the Role

The Amazon Shipping team is seeking a highly skilled Billing & Payments Support Specialist to join our dynamic team. As a key member of our organization, you will play a critical role in providing exceptional support to external shippers and internal stakeholders.

Key Responsibilities

  1. Manage shippers' Billing, Payments & Credit related inquiries with precision and attention to detail.
  2. Collaborate cross-functionally with Customer Support, FinOps, and Commercial teams to enforce SOPs and support day-to-day tasks.
  3. Serve as a Billing & Payments escalation subject matter expert, handling refunds and processing them according to SOP.
  4. Identify bottlenecks or blockers in the Billing & Payments processes, using data to justify impact, and communicate these to the Program and Product teams to drive process improvement.

Requirements

  1. Experience with Microsoft Office products and applications.
  2. Creative and analytical problem solver with a passion for providing excellent customer service.

Preferred Qualifications

  1. Previous experience in Finance or Accounting.
  2. Advanced proficiency in MS Office Suite and CRM.
  3. Advanced proficiency with SQL and Excel.


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