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Customer Service Representative

2 months ago

Diss, Norfolk, United Kingdom CVS Group Plc Full time

Customer Service Assistant

CVS Group Plc is seeking a highly skilled and customer-focused Customer Service Assistant to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.

About the Role

This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will have the chance to develop your skills and knowledge in customer service and support.

Key Responsibilities

  • Provide exceptional customer service and support to customers via phone, email, and other channels
  • Liaise with customers to resolve queries and issues in a timely and professional manner
  • Work closely with the customer service team to ensure seamless customer service delivery
  • Develop and maintain a thorough knowledge of our products and services to provide accurate information to customers
  • Identify and escalate customer complaints and issues to the relevant teams

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic IT skills and willingness to learn new systems and technologies

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.