Export Account Specialist

4 weeks ago

Grimsby, North East Lincolnshire, United Kingdom Blue Moon Recruitment Full time

About Blue Moon Recruitment
Blue Moon Recruitment is a distinguished British Grocery Export Company, dedicated to delivering over 24,000 products to a diverse clientele across 133 countries.


Flexible Working Arrangement
  • Work from home on Mondays
  • Office presence on Tuesdays, Wednesdays, and Thursdays
  • Work from home with an early finish on Fridays

We are seeking a skilled Export Account Specialist to become part of our dynamic customer service team. Your primary responsibility will be to oversee key accounts within designated regions.

Your role will involve daily interactions with clients to ensure they receive exceptional customer service.


Key Responsibilities:
  • Liaise with internal teams regarding commercial, data, and financial inquiries
  • Track order availability, addressing any potential shortages to optimize stock levels
  • Analyze sales performance, promote upselling, and prevent customer attrition across your accounts
  • Provide support to customers for any inquiries, including technical issues related to our ordering platform
  • Encourage customer self-service through our E-Commerce portal
  • Manage complaints for your assigned customers
  • Approve small claims as necessary

Qualifications:
Successful candidates will possess:

  • Proven experience in customer service and key account management
  • Proficiency in IT with a solid understanding of Microsoft Office applications

What We Offer:

  • Competitive salary package
  • Flexible working policy
  • Employee discount cards
  • Health cashback program
  • Life insurance coverage
  • 5% employer-matched pension scheme
  • Opportunities for career advancement

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