Customer Service Representative

4 weeks ago


Cardiff, Cardiff, United Kingdom Eakin Healthcare Group Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Advisor to join our team at Eakin Healthcare Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our patients, ensuring their needs are met in a timely and efficient manner.

Key Responsibilities
  • Process customer orders accurately and efficiently
  • Provide proactive order delivery monitoring and resolution
  • Administer products and accounts in a safe and timely manner
  • Handle customer complaints and compliments in a professional and empathetic manner
Key Skills and Qualifications
  • Previous experience in customer service, preferably in the healthcare sector
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
Working Relationships
  • Liaise with warehouse and courier services to meet customer needs
  • Communicate effectively with key account directors and territory managers
  • Escalate customer dissatisfaction to the customer experience manager
Additional Information
  • Blended home/office working shifts available
  • 5 hours a day between 8:00-17:00 on a shift rotation
  • 1 in 8 Saturdays 8:30-12:30
  • Total 38 hours a week
  • Objective-based bonus
  • Occasional UK travel may be required


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