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Customer Service Representative

2 months ago

Ashford, Kent, United Kingdom QinetiQ Full time

Customer Account Manager Position

Location: Not Specified

Company: QinetiQ Target Systems

Salary: Competitive

Hours: 37 hour per week, permanent

About the Role

We are seeking a Customer Account Manager to join QinetiQ Target Systems within our Commercial Team. QTS is a subsidiary of QinetiQ Group PLC, focusing on the design and manufacturing of cutting-edge Unmanned Aerial and Surface Target systems.

Key Responsibilities:

  • Maintain client relationships and provide information on new products/services
  • Act as a liaison between customers and QTS, addressing technical issues
  • Manage designated customers and projects
  • Plan and execute projects within budget and timeline
  • Stay informed about competitors' offerings
  • Prepare proposals for customer inquiries
  • Handle customer complaints following company procedures
  • Arrange customer visits to discuss future needs
  • Keep accurate sales data on CRM system

Requirements:

The ideal candidate will have strong customer service skills, financial knowledge, and CRM management experience. Proficiency in project management, Microsoft Office, and attention to detail are required. General administration and commercial proposal generation experience is a plus. HND qualification is preferred, with knowledge of radio-controlled vehicles as an advantage.

Additional Information:

Joining QinetiQ provides the opportunity to work on diverse defence projects and advance your career in a global organization. Competitive salary and benefits include flexible working, generous leave, pension contributions, and various insurance options.