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French Speaking Sales Support Coordinator
2 months ago
We are seeking a highly organized and detail-oriented French-speaking Sales Support Coordinator to join our team at Reed. As a key member of our sales function, you will play a crucial role in managing the administration of international agent bookings, focusing on the French market.
Key Responsibilities- Pre-Travel Administration: Manage pre-travel administration for International Agent group bookings from French-speaking countries, ensuring seamless coordination and communication with customers.
- Business Development Support: Provide essential support to Business Development Managers, ensuring customer expectations are met and future bookings are secured.
- Customer Communication: Communicate with customers in English and French throughout the booking cycle, ensuring accuracy in final itineraries, transfer details, and invoicing.
- Collaboration and Administration: Collaborate on bed allocations for overseas group bookings and handle related telephone calls, correspondence, and administrative tasks.
- Information Provision: Provide Agents and Business Development Managers with timely information regarding prospective holidays.
- Itinerary Management: Book itineraries, airport transfers, and excursion coaches, ensuring prompt and accurate information flow to centre teams and internal departments.
- Language Skills: Fluency in English and French is essential.
- Administrative Skills: Strong administrative and organisational skills.
- Communication Skills: Excellent communication and customer service skills.
- Teamwork: Ability to work effectively with a team and independently.
- CRM and Reservation Systems: Familiarity with CRM and reservation systems is advantageous.
- Travel and Flexibility: Willingness to travel for educational and familiarisation visits to UK and international locations and flexibility to participate in an on-call rotation during peak seasons.
- Competitive Salary: Competitive salary and potential for career progression.
- International Sales Function: Opportunity to be part of a transformative international sales function.
- Product Knowledge: In-depth product knowledge and skills development.
- Employee Care: Supportive team environment with a commitment to employee care.
