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Client Services Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Client Services Manager to join our team at Home Instead. As a Client Services Manager, you will play a vital role in delivering exceptional care and support to our clients, while also driving business growth and development.
Key Responsibilities
- Develop and maintain strong relationships with clients and their families, ensuring their needs are met and exceeded.
- Lead and manage a team of care professionals, providing guidance and support to ensure excellent service delivery.
- Conduct thorough needs assessments and develop personalized care plans that meet the unique needs of each client.
- Monitor and evaluate the quality of care provided, making recommendations for improvement as needed.
- Collaborate with other departments to ensure seamless service delivery and achieve business objectives.
- Stay up-to-date with industry developments and best practices, applying this knowledge to drive business growth and innovation.
Requirements
- Proven experience in care management or a related field, with a strong track record of delivering exceptional results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, families, and colleagues.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
- Valid driving license and access to a vehicle, with a willingness to travel throughout the community.
What We Offer
- A competitive salary and benefits package, including a company pension and employee discount.
- Ongoing training and development opportunities, to help you grow and succeed in your career.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- The opportunity to make a real difference in the lives of our clients and their families.
