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IT Support Specialist

2 months ago

WottonunderEdge, Gloucestershire, United Kingdom QA Full time
Job Title: IT Apprentice

QA is seeking an IT Apprentice to join our team at Eastwood Park, a state-of-the-art training centre located in the beautiful South Gloucestershire countryside.

Job Summary:

We are looking for a motivated and enthusiastic individual to provide software and hardware support for our colleagues' workstations, as well as account management support. As a Network Engineer Apprentice, you will also work on supporting our company server and hardware infrastructure, software for this hardware, and other enterprise-level software used by the business.

Key Responsibilities:
  • Imaging laptops, desktops, servers, notebooks, and tablets
  • Installing laptops, desktops, servers, notebooks, and tablets on site
  • Installing cabling, CAT5, CAT6A, CAT7, and OS2, OM4 fibre
  • Installing and programming various switches, firewalls, routers, and printers
  • Troubleshooting software issues with laptops, desktops, servers, notebooks, and tablets
  • Acting as an account admin for various software products
  • Assisting with wireless account management
  • 365 Help, migrations to and from, day-to-day management
  • Troubleshooting network issues
Requirements:
  • Excellent knowledge of Windows operating systems
  • Familiarity with Active Directory, group policies, and user account management
  • Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively within a team environment
Benefits:
  • 25 days holiday, plus bank holidays and an additional holiday purchase scheme
  • Private medical scheme (after 1 year's service)
  • Plenty of free parking
  • Access to a huge range of discounts to help you save money across hundreds of the UK's favourite high-street and online retailers
  • Access to 24/7 support and counselling as well as personal, emotional, and financial wellbeing tools
  • Online GP
  • Pension scheme with Aviva (subject to qualifying criteria)
  • Life assurance
Future Prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.