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Pensions Team Lead

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom WTW Full time
About the Role

We are seeking a highly skilled and experienced Pensions Team Leader to join our team at WTW. As a key member of our pension administration business, you will be responsible for leading a team of administrators and providing a high-quality service to our clients.

Key Responsibilities
  • Lead a team of administrators to ensure client work is undertaken on time and to the required quality standards.
  • Take ownership and accountability for work allocation and service level delivery.
  • Drive best practice and identify continuous improvements in pension administration processes.
  • Coach, mentor, and develop colleagues to enhance team performance and professionalism.
  • Support and develop client relationships to promote our brand and services.
  • Active involvement in recruitment and selection of colleagues to ensure the right talent joins our team.
Requirements
  • Demonstrable track record in dealing with DC and/or DB occupational schemes.
  • Prior experience of managing a team or experience of mentoring/training within a pensions administration environment.
  • Interpersonal skills, including excellent written and verbal communication.
  • Strong time management skills and ability to organize and prioritize tasks and team workload.
  • Computer literate and proficient in using relevant software and systems.
  • Take pride in work with accuracy and adherence to high quality standards.
  • Progression in PMI qualification desirable.
About WTW

At WTW, we believe that diversity makes us stronger. We are committed to fostering an inclusive work environment where colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer and welcome applications from all qualified candidates.