Pensions Team Leader

3 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom WTW Full time
About the Role

As a Team Leader at WTW, you will be responsible for leading a team of Administrators in providing a high-quality service to our clients and their members. You will be responsible for managing a rolling schedule of objectives and developing your team to achieve service level agreements.

We are looking for a motivated and ambitious individual who is a people person and has a can-do attitude. If you are self-driven and have a passion for pensions administration, we want to hear from you.

The successful candidate will have the opportunity to work on a variety of different clients, with pension arrangements ranging from straightforward to complex. You will be responsible for driving best practice and identifying continuous improvements, as well as coaching and mentoring colleagues to develop their skills and performance.

We offer a fun and engaging environment, with a competitive salary and a comprehensive benefits package, including a generous discretionary bonus, a great pension scheme, life insurance, private medical insurance, and eye care vouchers.

At WTW, we trust our colleagues to know their work and the people, tools, and environment they need to be successful. We offer a hybrid working style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients.

Key Responsibilities
  • Ensure client work is undertaken on time while adhering to our quality standards.
  • Take ownership and accountability for work allocation to ensure service level is achieved.
  • Lead complex/project work as required.
  • Drive best practice and identify continuous improvements.
  • Coach, mentor, and drive colleague training, development, and team performance.
  • Provide high-level professionalism internally and with clients to promote our brand.
  • Support and develop client relationships as appropriate.
  • Active involvement in recruitment and selection of colleagues.
  • Work with your team and the business to create a positive working environment.


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