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Employee Relations and Operations Lead
2 months ago
At Civica, we specialize in developing software that empowers public services worldwide. Our solutions are utilized by over 5,000 public sector organizations, impacting the lives of more than 100 million citizens globally.
We aspire to be a leader in GovTech, dedicated to enhancing the services provided to citizens and supporting those who serve them daily. With over two decades of sustained growth, we are at a crucial juncture in our journey to fulfill this vision.
Our commitment to our mission drives us, and we are looking for individuals who share our passion for leveraging technology to improve public services. At Civica, you will have the opportunity to grow your career while making a significant impact on communities.
Position Overview:
The Employee Relations and Operations Lead will oversee and enhance employee relations processes, ensuring adherence to UK employment regulations and promoting a positive workplace culture. This role demands a proficient HR expert with extensive knowledge in employee relations, exceptional problem-solving skills, and outstanding communication abilities.
Key Responsibilities:
Employee Relations Strategy: Formulate and execute effective employee relations strategies that align with Civica's business goals and cultivate a constructive workplace environment.
Case Management: Address and resolve intricate employee relations matters, including disciplinary actions, grievances, performance evaluations, and workplace investigations, ensuring equitable and consistent enforcement of company policies.
Compliance: Guarantee that all employee relations practices conform to UK employment laws and regulations. Stay informed about legislative changes and advise senior management on necessary actions.
Policy Development: Create, review, and update HR policies and procedures related to employee relations, ensuring they embody best practices and are effectively communicated to staff.
Advisory Role: Offer expert guidance to managers and employees on employee relations issues, assisting in conflict resolution and enhancing workplace relationships.
Training and Development: Design and deliver training sessions for managers and employees on employee relations topics, including conflict resolution, performance management, and effective communication.
Data and Analytics: Employ HR metrics and analytics to monitor employee relations trends, pinpoint areas for enhancement, and report key performance indicators to senior management.
Mediation and Conflict Resolution: Serve as a mediator in employee disputes, facilitating resolutions that are equitable and advantageous for both employees and the organization.
Engagement Initiatives: Spearhead initiatives aimed at boosting employee engagement and satisfaction, collaborating closely with the HR team to devise and implement engagement strategies.
Risk Management: Identify and mitigate risks associated with employee relations issues, ensuring proactive measures are established to prevent workplace conflicts and maintain a harmonious work environment.
Employee Relations Leadership: Provide coaching and training to team members, ensuring they are well-versed in legislation and company policies.
Essential Competencies:
- Comprehensive understanding of UK employment law and best practices in employee relations.
- Demonstrated experience in managing complex employee relations cases.
- Exceptional communication and interpersonal skills, with the ability to establish trust and rapport with employees at all levels.
- Strong problem-solving and conflict-resolution capabilities.
- Ability to manage sensitive information with confidentiality and professionalism.
- Proficiency in HR information systems (HRIS) and Microsoft Office Suite.
- Robust analytical skills with the capacity to utilize data for informed decision-making.
Benefits:
Life at Civica: We pride ourselves on being a flexible and enjoyable workplace. Our benefits contribute to making us a top employer and a great place to work.
Civica Foundation | Giving Culture: We encourage our employees to engage in our Days of Difference initiative, which positively impacts the community through charitable actions.
Civica Culture | Work-Life Balance: We promote flexible working arrangements, reducing commuting time and allowing more time for personal relationships.
Learning and Development | Growth Opportunities: Our unique 70:20:10 learning model supports your professional development in an engaging and enjoyable manner.
Employee Wellbeing: As a people-first organization, we offer integrated health and wellbeing benefits for our employees and their families, including support from our Mental Health Champions.
Generous Leave Policy: Civica provides ample time off with generous leave benefits.
Rewards and Recognition: We acknowledge and appreciate our employees' contributions through various recognition and reward programs.
Tenure Milestone Recognition: We celebrate the years of service of our employees.
Employee-led Affinity Groups: Civica supports various affinity groups where employees can share experiences and contribute ideas to foster an inclusive organization.
Civica Accolades:
- 'Investors in People' – Gold: We prioritize the development of our colleagues to align with their ambitions.
- Great Place to Work: We are committed to creating an exceptional employee experience.
- Financial Times - Diversity Leader 2023: We are dedicated to maintaining an inclusive and supportive culture.
- Australian Business Awards – Employer of Choice: Recognized for our commitment to our employees.
- Top Rated Employer – Glassdoor: Our average employee tenure is nine years.
- Societal Impact: Our solutions contribute to positive societal change, supporting various public sector organizations.
