Customer Success Professional

7 days ago


Reading, Reading, United Kingdom eflow Global Full time
Join eflow Global as a Customer Success Manager and be part of our mission to become the #1 partner for investment and trading compliance across the UK, EMEA, and North America.

As a key member of our team, you will be responsible for managing and nurturing relationships with our clients. Your role will involve a combination of proactive client engagement and strategic relationship management.

Key Responsibilities:
1. Client Relationship Management:
2. Customer Success:
Ensure clients are deriving maximum value from our products and services.
3. Performance Metrics:
Track and analyze key performance indicators to measure the success of our clients.
4. Career Progression:
Successful performance in this role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the team.

Requirements:
Proven experience in customer success or client relationship management.
Familiarity with CRM software and other relevant tools.
Bachelor's degree preferable but not essential depending on experience.

If you are a motivated and results-driven professional looking to make a real impact in the financial services industry, we encourage you to apply for this exciting opportunity.

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