Data Centre Operations Lead

7 days ago

Basingstoke, Hampshire, United Kingdom Diligenta Full time

Data Centre Operations Lead

Job Summary

We are seeking an experienced Data Centre Operations Lead to join our team at Diligenta. As a key member of our IT infrastructure team, you will be responsible for leading a small team of data centre professionals in maintaining the day-to-day operations of our data centre facilities.

Key Responsibilities

  • Oversee the day-to-day activities of the data centre, ensuring effective operations and physical security.
  • Lead a team of data centre professionals in maintaining the data centre infrastructure, including servers, networks, and physical systems.
  • Develop and implement project documentation and provide technical advice as a subject matter expert.
  • Supervise staff on site to ensure project tasks, change activities, and regular daily activities are completed to the required standard.
  • Support the IT Computer and Datacentre Operations Manager in maintaining data centre standards, procedures, health and safety, and day-to-day infrastructure performance issues.
  • Ensure the data centre is maintained and operational 24/7 by providing daily audits and reporting on performance levels of service.
  • Support and be available for shift and on-call work outside of normal business hours.
  • Maintain accurate and up-to-date rack inventory details.
  • Provide data centre remote hands support services when required.
  • Assist in monitoring, troubleshooting, and maintaining data centre infrastructure and supporting multi-platform systems.
  • Tape/Media management.
  • Physical security checks.
  • Provide data centre engineering support for all remote data centres (travel necessary).

Requirements

  • IT/Computer Sciences degree or equivalent.
  • Grade 4 GCSE Standard Pass or above in Maths and English.
  • ITIL - minimum Foundation level.
  • Experience in leading a team.
  • Proven knowledge and hands-on experience within a data centre environment.
  • Strong technical knowledge and hands-on experience with hardware management, backup processes, server hardware, network hardware, and data centre infrastructure.
  • Excellent problem-solving and troubleshooting skills to quickly resolve issues and ensure minimal downtime.
  • Strong organisational skills with ability to prioritise tasks and manage multiple projects simultaneously.
  • Experience operating within an ITIL framework with drive for continual improvement within the IT function.

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