Current jobs related to Customer Experience Manager - Birchwood - Nationwide Platforms

  • Customer Experience Executive

    5 months ago

    Birchwood, United Kingdom Currys Full time

    **Customer Experience Executive**: **Birchwood** **Warrington Contact Centre (1604)** **Permanent** **Full Time, 40 hours per week** **Grade 2** **£24,000 pa + bonus** **Hybrid available but required to be onsite for the first 12 weeks** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide...

  • Customer Experience Executive

    5 months ago

    Birchwood, United Kingdom Currys Full time

    **Customer Experience Executive**: **Birchwood** **Warrington Contact Centre (1604)** **Permanent** **Full Time, 40 hours per week** **Grade 2** **£24,000 pa + bonus** **Hybrid available but required to be onsite for the first 12 weeks** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide...

  • Customer Experience Executive

    5 months ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: **Birchwood** **Warrington Contact Centre (1604)** **Permanent** **Full Time, 40 hours per week** **Grade 2** **£24,000 pa + bonus** **Hybrid available but required to be onsite for the first 12 weeks** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers -...

  • Customer Experience Centre Advisor

    5 months ago

    Birchwood, United Kingdom Integral UK Full time

    **Customer Experience Centre Advisor** **The Role**: As a Customer Experience Centre Advisor, you are the first person our clients contact when they have a request or incident that they need us to resolve. The voice of Integral, you are responsible for the management of planned and reactive work for your area of responsibility, ensuring the correct...

  • Customer Experience Centre Team Leader

    5 months ago

    Birchwood, United Kingdom Integral UK Full time

    **Customer Experience Centre - Team Leader** **Role Purpose**: Being passionate about service delivery and people development, as a CEC Team Leader your role is to ensure that your team provides highly efficient service delivery to each of our clients. You are responsible for the management of inbound customer contact; creation, scheduling and dispatch of...

  • Customer Service Manager

    1 month ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to lead our Specialist Vehicles Division team based at our offices in Birchwood. As a key member of our organization, you will be responsible for ensuring that our customers receive the highest level of service and support.Key Responsibilities:Drive customer satisfaction and...

  • Customer Service Manager

    1 month ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to lead our Specialist Vehicles Division team based at our offices in Birchwood. As a key member of our organization, you will be responsible for ensuring that our customers receive the highest level of service and support.Key Responsibilities:Drive customer satisfaction and...

  • Customer Service Advisor

    5 months ago

    Birchwood, United Kingdom Integral UK Full time

    Calling all customer service experts. We have a not-so-typical contact centre located in Birchwood and we're looking for people who love to go above and beyond for their customers. We're not just your usual customer service business and this exciting role allows you to get stuck into different tasks. Integral UK works with some of the biggest brands...

  • Customer Service Advisor

    5 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We have an exciting opportunity for a Fixed Term (3 month contract) Customer Service Advisor to be based at our depot in Birchwood. As Customer Service Advisor, reporting to the Head of Customer Operations, you will be responsible for administrative tasks relating to equipment at both on hire and post hire stages. You will maximise recovery revenue through...

  • Customer Service Advisor

    5 months ago

    Birchwood, United Kingdom Uniting People Full time

    We are seeking a Customer Support Representative to join our clients team. **Responsibilities**: - Assist customers with product information and issue resolution - Maintain a high level of professionalism and phone etiquette at all times - Upsell products or services when appropriate to enhance customer experience - Perform data entry tasks accurately and...

  • Customer Service Advisor

    5 months ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: **Customer Service Advisor** Birchwood Warrington Contact Centre (1604) Fixed Term Contract Full Time Grade 1 **Fixed Term Contract for 9 months. Hybrid working, when you need to meet your team in person you’ll be working from the Warrington Contact Centre WA3 7PB** Our passion at Currys is helping everyone enjoy the latest tech....

  • Customer Service Advisor

    5 months ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: **Grade 1** **Permanent** **Full Time - 40 hours** **£22,464+ benefits** **Hybrid working, when you need to meet your team in person you’ll be working from the Warrington Contact Centre WA3 7PB** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online,...

  • Customer Focus Advisor

    1 week ago

    Birchwood, United Kingdom Currys Full time

    Role overview: Warrington Contact Centre (1604) - WA3 7WDPermanentFull Time - 40 Hours Grade 2 £25,792 + bonus paid 4 weekly Hybrid available, you'll be required to work onsite for the first 12 weeks. Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers and it’s all down...

  • Customer Focus Advisor

    6 days ago

    Birchwood, United Kingdom Currys Full time

    Role overview:Warrington Contact Centre (1604) - WA3 7WDPermanentFull Time - 40 HoursGrade 2£25,792 + bonus paid 4 weeklyHybrid available, you'll be required to work onsite for the first 12 weeks.Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers and it’s all down to our...

  • Customer Focus Advisor

    1 week ago

    Birchwood, United Kingdom Currys Full time

    Role overview:Warrington Contact Centre (1604) - WA3 7WDPermanentFull Time - 40 HoursGrade 2£25,792 + bonus paid 4 weeklyHybrid available, you'll be required to work onsite for the first 12 weeks.Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers and it’s all down to our...

  • Customer Focus Advisor

    1 week ago

    Birchwood, United Kingdom Currys Full time

    Role overview:Warrington Contact Centre (1604) - WA3 7WDPermanentFull Time - 40 HoursGrade 2£25,792 + bonus paid 4 weeklyHybrid available, you'll be required to work onsite for the first 12 weeks.Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers and it’s all down to our...

  • Customer Focus Advisor

    1 week ago

    Birchwood, United Kingdom Currys Full time

    Job Description Role overview: Warrington Contact Centre (1604) - WA3 7WDPermanentFull Time - 40 Hours Grade 2 £25,792 + bonus paid 4 weekly Hybrid available, you'll be required to work onsite for the first 12 weeks. Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers...

  • Customer Focus Advisor

    1 month ago

    Birchwood, United Kingdom Currys Full time

    Role overview:Warrington Contact Centre (1604) - WA3 7WDPermanentFull Time - 40 HoursGrade 2£25,792 + bonus paid 4 weeklyHybrid available, you'll be required to work onsite for the first 12 weeks.Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers and it’s all down to our...

  • Customer Service Advisor

    1 month ago

    Birchwood, United Kingdom Arne Clo Ltd Full time

    ARNE is a direct to consumer, apparel and footwear brand/retailer based in Birchwood Park near Warrington, UK. We design and develop our products in the UK, manufacture in the near & far east and then ship directly to our customers, with ARNECLO.com ecommerce store as our only sales channel.We have ambitious objectives over the next decade with the team...

  • Digital Customer Service Executive

    5 months ago

    Birchwood, United Kingdom Haier Europe Full time

    Three incredible brands. One brilliant team. Together, they’re helping us reach our goal: to be the number one home appliance business in the UK and Ireland. As Digital Customer Service Executive, you’ll have a key part to play in the success of our organisation. - We are seeking a skilled and detail-oriented Digital Customer Service Executive to join...

Customer Experience Manager

2 months ago

Birchwood, United Kingdom Nationwide Platforms Full time
Job Description

Job Title: Customer Service Manager

Job Summary:

Nationwide Platforms is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to our clients, ensuring that their needs are met and exceeded.
  • Team Management: Lead and manage a team of customer service representatives, providing guidance and support to ensure they are equipped to deliver excellent customer service.
  • Operational Efficiency: Work closely with the operations team to ensure that our processes and procedures are efficient and effective, resulting in high levels of customer satisfaction.
  • Financial Performance: Analyze and report on customer service metrics, identifying areas for improvement and implementing changes to drive financial performance.
  • Health and Safety: Ensure that our customer service operations are conducted in a safe and healthy manner, adhering to all relevant regulations and guidelines.

Requirements:

  • Experience: Proven experience in a customer service management role, with a strong track record of delivering excellent customer service and driving business growth.
  • Leadership: Strong leadership and management skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Analytical: Strong analytical and problem-solving skills, with the ability to analyze data and identify areas for improvement.
  • Commercial: Strong commercial awareness and the ability to drive business growth through customer service excellence.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within a dynamic and forward-thinking organization.
  • Collaborative Culture: A collaborative and supportive culture, with a strong focus on teamwork and customer service excellence.