Digital Customer Service Executive

6 months ago


Birchwood, United Kingdom Haier Europe Full time

Three incredible brands. One brilliant team. Together, they’re helping us reach our goal: to be the number one home appliance business in the UK and Ireland. As Digital Customer Service Executive, you’ll have a key part to play in the success of our organisation.
- We are seeking a skilled and detail-oriented Digital Customer Service Executive to join our dynamic D2C team. As a Digital Customer Service Executive, you will play a crucial role in enhancing our online and offline customer journey. Your primary responsibilities will include answering customer contacts directly and support indirect service functions, analysing customer interactions, identifying patterns, and providing actionable insights to improve overall service quality.
- Benefits:
- Competitive Salary-
- Bonus-
- 6% Pension contribution-
- Life Cover-
- 25 days’ holiday (+ statutory bank holidays)-
- Enhanced family leave policies-
- Training support schemes to aid your development-
- Employee Assistance Program-
- Brilliant discounts on our products and access to Reward Gateway which offers a wide range of retailer discounts- You’ll have proven experience in assisting customers with inquiries, resolving issues, and providing information about products and services always maintaining a positive customer experience.
- Demonstrating a background in customer service analysis, you’ll prepare and deliver regular (daily, weekly, monthly) reports on customer service performance, highlighting trends, areas of concern, and recommendations for improvement. You will communicate your findings to relevant stakeholders.

UKIDIG



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