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Training Executive
2 months ago
We are seeking a highly skilled and motivated Training Executive to join our team at Small Luxury Hotels of the World. As a key member of our training team, you will be responsible for delivering high-quality training programs to our employees and hotel partners.
Key Responsibilities:- Liaise with SLH departments to maintain the hotelier extranet and provide support to hotelier and staff queries.
- Participate in weekly meetings with our web agency, write meeting minutes, and follow up on action points.
- Provide ongoing support in projects regarding enhancements, testing new releases, and running reports in Salesforce CRM.
- Create Salesforce triggered sends in Marketing Cloud Connect and set up access to distribution tools for new employees.
- Audit the system monthly, troubleshoot, and remove inactive members.
- Support with embedded Tableau administration and update contacts within the entitlement table.
- Assist with updating training guides and videos using Camtasia, PowerPoint, and Adobe Products.
- Schedule, prepare, and host online webinars.
- Proofread documents, training guides, and content pages.
- Ensure all training materials have a consistent SLH branded format.
- Assist the Head of Training Worldwide in producing dedicated training courses, guides, and newsletters.
- Continuously develop and acquire knowledge of SLH and hotel systems.
- High degree of competency with adult learning concepts, practices, and procedures.
- Ability to manage content, users, and upload content onto the CMS.
- Familiarity with training methodologies.
- Good knowledge of Microsoft Word, Excel, and PowerPoint.
- Front of House customer service experience and/or Reservation & Revenue experience in the hotel industry is desired.
- Highly organized and self-motivated with excellent communication skills.
- Fluent in English and with a second language preferable.
- Excellent time and workload management skills; ability to prioritize.
- Enthusiastic and positive attitude.
- Ability to troubleshoot basic IT issues related to training tools.
Small Luxury Hotels of the World is the most desirable community of independently minded travellers and independently spirited hotels in the world. We turned the luxury boutique hotel into a phenomenon and selected the distinctive, the diverse, and the downright delightful. People, places, and experiences with individual character, intimate charm, and inherent class.
We've personally visited, vetted, and verified over 570 hotels in more than 90 countries. We are envisioning a future where people experience the world with intention, experience its intensity, and protect its integrity. Be part of the community.
