Service Excellence Advisor

3 weeks ago


Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

Customer Service Advisor - Castle Trust Bank

Castle Trust Bank is seeking enthusiastic individuals to join our team as Customer Service Advisors. This role presents a unique opportunity to contribute to our innovative fintech bank, which specializes in property mortgages, retail finance solutions, and savings products for a varied clientele.

As a Customer Service Advisor, you will be an integral part of our retail finance division, Omni Capital. Your primary duties will involve managing incoming inquiries from customers and retail partners. Key responsibilities include:

  • Responding to customer questions regarding their accounts and transactions.
  • Assisting customers with payment challenges and providing solutions.

We are looking for candidates who possess prior experience in customer-facing roles and have strong communication abilities. While a background in financial services is advantageous, it is not a prerequisite. We highly value a positive mindset and a willingness to develop new skills.

In appreciation of your efforts, we offer a competitive compensation package, annual performance-related bonuses, a comprehensive pension plan, life insurance, and options for additional leave. We prioritize the wellbeing of our employees by providing healthcare benefits, access to wellness initiatives, and perks such as discounted gym memberships.

If you aspire to be part of a diverse and inclusive workplace where your contributions are recognized, Castle Trust Bank is the ideal environment for you. We are committed to equal opportunity employment and celebrate diversity, encouraging all qualified applicants to consider joining our team.


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