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Service Advisor
2 months ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities- Customer Service: Provide outstanding levels of customer service and ownership throughout the customer experience.
- Communication: Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Productivity and Customer Satisfaction: Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Enquiries and Queries: Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Work Understanding: Confidently establish an understanding agreement with the customer of the work to be carried out.
- Loading System: Accurately maintain the service department loading system in line with workshop capacity.
- Handover and Administration: Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Manufacturer Requirements: Understand and adhere to manufacturer service requirements.
- Safe Working Practices: Maintain safe working practices and abide high standards of the business.
- Additional Responsibilities: Take on additional responsibilities as required by the business.
- Full UK Driving Licence: Essential for the role.
- Organised: Ability to manage multiple tasks and priorities.
- Smart Appearance: Presentable and professional appearance.
- Confident: Ability to communicate effectively with customers and colleagues.
- Team Player: Ability to excel in a team-based environment and achieve common goals.
- Previous Experience: Previous experience as a Service Advisor in the Automotive sector.
- 25 Days Holiday: Plus bank holidays.
- Bonus/Commission: Opportunities for bonus and commission.
- Pension Scheme: Contributory pension scheme.
- Free Eye Tests: Free eye tests for employees.
- Childcare Vouchers: Childcare vouchers available.
- Referral Scheme: Referral scheme for employees.
