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Customer Service Representative

2 months ago

Enfield, United Kingdom Project Start Recruitment Solutions Full time
Customer Service Executive Job Description

Project Start Recruitment Solutions is seeking a highly skilled Customer Service Executive to join our team at our head office in Enfield. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Main Responsibilities:
  • Record and log interactions with customers accurately and efficiently
  • Maintain confidentiality and handle sensitive information with discretion
  • Collaborate with management to develop and implement best practices for customer communication
  • Provide direct support to customers via phone, email, or other electronic channels
  • Resolve customer complaints and concerns in a timely and professional manner
  • Evaluate customer information to provide effective solutions and alternatives
  • Process job orders and coordinate workflow to meet customer timeframes
  • Communicate and coordinate with internal departments to ensure seamless service delivery
  • Provide feedback on customer service processes to drive continuous improvement
  • Manage high volumes of inbound and outbound calls in a timely and efficient manner
  • Follow established communication protocols and scripts to ensure consistency
  • Identify customer needs, clarify information, and provide solutions and alternatives
  • Attend training sessions to enhance knowledge and performance
Personal Requirements:
  • Ability to switch between multiple systems and channels while assisting customers
  • Excellent communication and listening skills to ask relevant questions and build rapport with customers
  • Natural empathy to handle customer contacts in difficult situations
  • Strong multitasking skills to manage multiple tasks and priorities
Skillset:
  • Collaboration and teamwork
  • Patience and adaptability
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills
  • Customer focus and adaptability to different personality types

We offer a dynamic and supportive work environment, opportunities for career growth and advancement, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.