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IT User Experience Expert

2 months ago

Slough, Slough, United Kingdom The Advocate Group Full time
About the Role

We are seeking a highly skilled Technical Training Specialist to join our team at The Advocate Group. As a key member of our team, you will be responsible for developing and delivering IT User Experience Journey, end to end, ensuring that all end users and consumers of our services are empowered with the knowledge and capability to fully leverage and maximise technology to drive and deliver results.

Key Responsibilities
  • Develop and deploy seamless IT end user journey throughout EMEA.
  • Identify and implement key competencies for enhancing and upskilling organisation technical capability and productivity.
  • Lead key projects and initiatives to continually develop and enhance our best-in-class IT UX and upskilling initiatives.
  • Collaborate with internal L&D teams to leverage available tools and resources to create and deliver focused programmes to empower end users.
  • Embed end to end training that ensures all consumers of technology are fully adopting and leveraging relevant tools to upskill and increase overall organisational technological capability.
  • Coordinate UAT to successfully ensure the most efficient and effective ways of working are deployed, taking in feedback to ensure solutions are user focused.
  • Coordinate BAU handover and associated training material is available, understood and adopted.
  • Tailor and improve the IT Onboarding experience to create a succinct programme for both Office and Remote employees.
  • Ongoing development of Intranet to host training material, announcements/updates on new features and ensuring relevant KBs are kept up to date.
  • Work with BPOs to develop best in class, tailored training content for business related systems and processes.
Requirements
  • Minimum 2 years' experience in a similar role.
  • Demonstrable knowledge and experience in recognising and increasing end user technical capability.
  • Broad knowledge of LMS systems, core mainstream enterprise applications with a willingness to learn/implement new systems and processes.
  • Proven understanding of end user technical adoption and associated challenges embracing end users within a changing IT landscape.
  • Previous exposure working alongside internal L&D teams to deliver UX training and upskilling end users.
  • Proficient in creating technical training material across multiple business disciplines.
  • Ability to recognise patterns and trends that draw key conclusions to continuously improve training and upskilling penetration.
  • Capability to predict challenges associated with change and seek to proactively mitigate obstacles and technical problems.
  • Influencing outcomes and the ability to gain the support of others while managing expectations.
  • A self-starter who's able to create areas of opportunity and engagement, showing forward thinking to gauge new areas of expansion that can benefit EMEA end users.
  • Accomplished verbal and written communicator across all levels.
  • Strong collaboration skills, enthusiastic, resourceful and methodical.