R&D Regional Systems Functional Analyst
4 weeks ago
Job Summary:
We are seeking a highly skilled Regional R&D Systems Functional Analyst to join our team. The successful candidate will be responsible for providing operational support in the business units by providing support to Regional Functional Expert in driving business process compliance, continuous improvements/upgrades, and knowledge management.
Key Responsibilities:
* Providing ad-hoc support as a Second point of escalation on system issues to BU end users and first point of escalation to BU key users.
* Strong support for development and maintenance of key/end user training curriculum and training materials.
* Develops and maintains testing documentation (testing scenarios, scripts).
* Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements.
* Supports regional FEs in process/data quality compliance and root cause analysis of gaps with key users/end users.
* Performs data analysis of Traceability issues or Regulatory queries as requested by Data Custodians.
* Supports Regional FE in CIP management, focusing on testing (SIT, coordination of UAT and End-to-end testing).
* Works closely with the Digital Technologies (DT) team on impact assessment of system changes.
* Definition of business test case scenarios based on business requirements and their translation to the DT development and testing teams.
* Provides input to Data council and Corporate R&D team on reporting improvements and data analysis tools.
* Supports Functional Expert in deployment activities by executing data and process analysis.
* Manages deployment related development requests and service tickets.
* Supports Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care).
Requirements:
* Minimum bachelor's degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable.
* Experience with R&D or Quality systems.
* Excellent networker, easily builds rapport remotely.
Company Overview:
We are a leading provider of RPO & MSP Recruitment Services, currently recruiting for a R&D (Research & Development) Regional Systems Functional Analyst on behalf of a global Manufacturing Company.
Location:
The role works effectively with various partners (Digital Technologies, Regional R&D Systems Functional Experts, Segment Data Custodians) to support day-to-day operations of end users by driving quick response to system issues and managing incidents, ensuring robust system testing for any CIPs, bug resolution and new capabilities as well as managing documentation for testing protocols and scripts. This role also supports systems governance and data quality metrics via data analysis and reporting.
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