Tenancy Sustainment Officer Lead

3 weeks ago

Lichfield, Staffordshire, United Kingdom Midlands Partnership NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and experienced Tenancy Sustainment Officer Lead to join our Transformation Team at Midlands Partnership NHS Foundation Trust. As a key member of our team, you will be responsible for providing leadership and supervision to Tenancy Support Officers, working closely with multi-disciplinary teams to deliver specialist tenancy and housing-related support to vulnerable individuals.

Key Responsibilities

  • Provide a single point of contact for Tenancy Support Officers
  • Lead and supervise Tenancy Support Officers, deputising for the Relationships, Contracts and Quality Assurance Manager as needed
  • Work collaboratively with multi-disciplinary teams to provide specialist tenancy and housing-related support
  • Act as the main point of contact for tenants and landlords, troubleshooting issues and providing guidance on tenancy-related matters
  • Develop relationships with local authorities and housing associations to improve housing outcomes for patients
  • Assist in the delivery of a high standard of support to vulnerable individuals at risk of homelessness or living in unsuitable accommodation

About Us

Midlands Partnership NHS Foundation Trust is a diverse and inclusive organisation, committed to providing high-quality mental health services to our communities. As a member of our team, you will have access to a range of benefits, including career development opportunities, excellent NHS pension scheme, and a comprehensive health and wellbeing package.

Person Specification

Essential

  • Degree-educated or equivalent experience in an operational field relating to Housing Support and/or Leadership and Management
  • Experience of working with people who have difficulty engaging with services and have mental health needs
  • Excellent communication skills and a willingness to promote service user involvement
  • Counselling skills, case management experience, and the ability to work under pressure

Desirable

  • Experience of service/operational management, including monitoring performance

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