Performance Manager

6 days ago


Stansted Mountfitchet, United Kingdom Europcar Full time

About Europcar

Europcar is a leading car rental company with a strong presence in the airport market. We are committed to providing exceptional customer service and delivering high-quality experiences to our customers.

About the Role

We are seeking a highly motivated and experienced Performance Manager to join our team at Stansted Airport. As a Performance Manager, you will be responsible for leading a team of rental sales agents to deliver five-star customer service and achieve incremental sales targets.

Main Responsibilities

  • Lead a team of rental sales agents to deliver exceptional customer service and achieve sales targets.
  • Work closely with the Station Manager to develop and implement strategies to maximize incremental sales.
  • Develop and implement effective training programs to enhance staff performance and productivity.
  • Manage staff performance through regular reviews and coaching sessions.
  • Build a high-performing team through the promotion of a 'Serviced-Based Sales' culture.
  • Support the Company's culture of 'Continuous Improvement' through daily communication with staff.
  • Ensure all administration is completed accurately and efficiently.
  • Ensure the station consistently achieves key performance indicators (KPIs).

Requirements

  • A full, valid clean driving license with a minimum of 4 years driving experience.
  • Ability to communicate effectively with people at all levels.
  • Car rental experience preferred.
  • Strong customer service skills.
  • A positive management style.
  • Ability to motivate and gain commitment from the team.
  • Good organization skills.
  • Ability to think on your feet and work both individually and as part of a team.
  • Skilled in multi-tasking.
  • Ability to think about finding solutions rather than problems.
  • Professional approach.
  • Proven track record of driving great sales.

What We Offer

  • Competitive basic salary.
  • Exceptional commission scheme with uncapped bonus potential.
  • Provision of a fully electric company car.
  • Starting on 6 weeks holiday (including bank holidays), increasing with length of service.
  • Free on-site car parking.
  • Pension and life insurance scheme.
  • Enhanced maternity leave (subject to service and earning qualifications).
  • Discounted car hire rates across our network.
  • 20% discount on EE mobile phone contracts.
  • Discounted hotel rates through the Accor Group after 12 months service.
  • Cycle2Work.
  • Free annual eye tests.
  • Confidential legal and support service through BUPA.
  • Career progression and development.

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