Hotel Front Desk Associate

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom AccorHotel Full time

Job Title: Guest Services Associate

About the Company: AccorHotel is a leading hospitality company dedicated to delivering exceptional guest experiences.

Main Responsibilities:

  • Provide warm and personalized welcome to guests, ensuring their stay is memorable.
  • Collaborate with the team to achieve hotel quality and financial objectives.
  • Assist guests with inquiries, requests, and concerns in a professional and courteous manner.
  • Support the front desk team in managing room assignments, key cards, and other guest-related tasks.
  • Process payments, handle cash transactions, and maintain accurate records.
  • Ensure seamless communication with colleagues and departments to meet guest needs.
  • Participate in ongoing training and development to enhance skills and knowledge.
  • Adhere to company policies, procedures, and standards to maintain a high level of service quality.

Key Performance Indicators:

  • Guest satisfaction ratings
  • Room occupancy rates
  • Revenue growth
  • Team collaboration and communication

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a global hospitality leader


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