Hotel Front Desk Associate
2 weeks ago
Job Title: Guest Services Associate
About the Company: AccorHotel is a leading hospitality company dedicated to delivering exceptional guest experiences.
Main Responsibilities:
- Provide warm and personalized welcome to guests, ensuring their stay is memorable.
- Collaborate with the team to achieve hotel quality and financial objectives.
- Assist guests with inquiries, requests, and concerns in a professional and courteous manner.
- Support the front desk team in managing room assignments, key cards, and other guest-related tasks.
- Process payments, handle cash transactions, and maintain accurate records.
- Ensure seamless communication with colleagues and departments to meet guest needs.
- Participate in ongoing training and development to enhance skills and knowledge.
- Adhere to company policies, procedures, and standards to maintain a high level of service quality.
Key Performance Indicators:
- Guest satisfaction ratings
- Room occupancy rates
- Revenue growth
- Team collaboration and communication
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
- The chance to work with a global hospitality leader
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